What UK workers really want from their hybrid offices

by wrich
Editorial & Advertiser disclosure

By: Lieven Bertier – Segment Marketing Director at Barco

Lieven Bertier, Segment Marketing Director, Barco

This autumn marked an important step for a number of UK white collar workers. After nearly 18 months of working from home, many businesses began to call their employees back to the office. And judging from the packed crowds once again filling roads and public transport networks, workers are heeding this call.  

However, even as offices reopen, not all of us will be travelling in every day of the week. Some workers are not yet ready to forego the flexibility and conveniences they’ve enjoyed while working remotely. In turn, more companies are evaluating a hybrid approach to bridge the gaps and accommodate employees’ varying preferences. 

So how will the hybrid work environment take shape? We’ve heard about and planned for hybrid work since the beginning of the year, and the extended “return to office” rush will serve as its first true test. Ultimately, while the dynamics of hybrid work will differ among industries and companies, some commonalities are emerging among the initial desires and preferences of UK employees.

Earlier this year, Barco commissioned research to understand employee expectations and needs for the future of work, particularly as we transition into a hybrid world. The feedback we gathered paints a clear picture of what the workforce will want to see among the structure and capabilities of their future office. 

Listening to employee demand 

Our recent research revealed that 56% of respondents want to go back to the office now indicating a clear desire for some type of normality. As we return to a way of working much different than what we experienced before, businesses face greater pressure to listen to their employees and build the future hybrid workplace around their needs. 

Unfortunately, some businesses appear to be slow to react to employee demand or are just unsure of how to implement a successful hybrid approach. Our research found that nearly one-third of UK workers (33 percent) feel their employer does not prioritize their needs to successfully work in a hybrid model. 

Ultimately, this trend reveals a clear disconnect between what UK white-collar workers believe they need to succeed in the hybrid work environment and what they actually receive from their employers. 50% of UK employees already admit to struggling to connect to meeting room equipment and businesses have a challenge on their hands to carry the ease at which we connected and collaborated in meetings during the remote working era back into the office with us.

Investing in a hybrid future 

Employees’ desires for more flexible and convenient work technology are another key by-product of a year-plus of remote work. We’ve seen easily accessible, one-click video conferencing overtake audio calls and complex conference rooms as our go-to method of engagement, and workers expect their employers to extend this simplicity to the office. 

Our research further indicates that white collar workers value technology improvements that will allow them to do their jobs efficiently from anywhere. When asked to detail their desired tech investments, 47 percent placed video conferencing equipment at the top of their list, with another 43 percent requesting the installation of wireless meeting room technologies. 

Many workers continue to rely on our laptops as critical work hubs, and our research shows that this trend is unlikely to change. More than one-third (35 percent) of UK workers requested both touch screen technology and technology which enables them to use their laptop as a command centre for meetings among their top priorities for the office. The findings indicate that workers will likely favour a Bring Your Own Meeting (BYOM) approach where employees host video calls from their own devices via the existing meeting room equipment ultimately reflecting and building upon the approach they took while having to work from home.  

A warning to employers

Employees have been very clear in their expectations, and time will tell whether businesses will take stock and listen. UK workers clearly are open to embracing the hybrid model, and have grown comfortable with remote, laptop-driven video collaboration and content sharing. Even as workers return to the office – fully or partially – these technology habits are likely to continue. 

The dangers of not addressing this divide are quite clear. With the impact of the “great resignation” still looming, businesses face greater hurdles to attract and retain talented staff. The last year additionally has proven that technology and flexibility are no longer simply components of the work day, but essential recruitment and retention differentiators. If businesses wish to succeed in this new way of working, they likely will need new approaches to meet employees where they are – and wish to be. If businesses fail to meet these expectations, employees are well within their right to question the rationale behind returning to the office. 

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