Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announced that Ken Kondo, former Vice President of Software Development, has been promoted to Chief Innovation Officer (CIO). This leadership appointment supports the company’s commitment to continuous digital banking innovation.
Kondo has an extensive background in financial software development and credit union operations. As CIO, Kondo will now lead a new division dedicated to exploring platform innovation opportunities and implementing modern industry solutions to the Mahalo platform. In addition, Kondo will be attending pertinent industry technology conferences to engage in collaborative discussions with vendors and credit union leaders about adopting new platform features that can improve members’ banking experiences.
“I’m thrilled to have the opportunity to head a division that is solely dedicated to driving Mahalo’s innovation efforts,” said Kondo. “As a developer, it’s common for most platform enhancements to simply become routine due to client requests and new conversions. Within this new division, however, our work will be entirely devoted to thinking outside of the box and implementing creative functionality features that will strategically differentiate our platform and act as true game changers for our credit union clients.”
Mahalo’s platform enables credit unions to modernize their digital banking capabilities, improve the customer experience and better protect members from fraud risk. Designed by credit union industry veterans, the platform is built on superior architecture with deep integrations into credit union cores and efficient third-party integrations. The Mahalo platform delivers secure feature sets across all delivery platforms to offer members a unified omni-channel experience. Promoting the technological growth of credit unions, Mahalo strives to develop innovative solutions that effectively meet the needs of credit unions and their members.
“Ken has an amazing capability of seeing what something could be and not just accepting what something is. This has allowed him to design and develop numerous innovative solutions throughout his career, and it’s why we are so excited to have him take the role as Chief Innovation Officer,” said Jim Stickley, President and CEO of Mahalo. “We aspire for our platform to not only address feature requests of credit union leaders but also ensure our technology always goes a step further to intuitively meet user needs. Rather than presenting a finished, stagnant platform, with Ken’s guidance, we will continue to provide an inventive, industry-centered solution that is continuously advancing to deliver a very special digital banking experience for credit unions and their members.”
Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo Banking is feature-rich and price-competitive to help all credit unions achieve a technology advantage in the marketplace.